Privacy Policy

We have the trust you place in us. We have the highest standards for secure transactions and customer information privacy. Please read the following sections to learn about our information gathering and dissemination practices.

Section1: What Information we collect

If you make an order or create an account on the website, we will ask you to provide us with data about yourself (Your name, Mobile Number, Email ID, and other information). Any personal information received will only be used to fulfill your order. We will not sell or redistribute your information to anyone.

Section2: What we do with the information we gather

When you register (log in), you supply your mobile number and a password. This allows us to provide you access to your account every time you visit our Website. Before completing your first subscription order, we also ask you for your name, phone number, email, and delivery address. This information, along with your credit/debit card details, is necessary to fulfill your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order. We may also use your email address/mobile number to notify you about delivery statuses, payment statuses, send your monthly invoices, new services, or special promotional programs. At any time, you can notify us that you wish to stop receiving these SMSes/ emails by writing to us at info@gauneer.com. In addition, we keep a record of your monthly subscription orders, cancellations, additional orders, and complaints.

Section3: How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Section4: Links to other website

Our website may contain links to enable you to visit other websites of interest. However, once you decide to leave our website to access these links, you should note that we do not have any control over these websites. Therefore, we cannot be responsible for the protection and privacy of any information which you may provide whilst visit such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Section5: Information Sharing

We shares the sensitive personal information to any third party without obtaining the prior consent of the user in the following limited circumstances:
(a) When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms; for complying with the applicable laws and regulations.
(b) We propose to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

Section6: Information Security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
All information gathered on our Website is securely stored within our controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access.
However, the internet is an ever-evolving medium. We may change our Privacy Policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Section7: Changes to This Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Section8: Grievance Redressal

Redressal Mechanism: Any complaints, abuse, or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated Grievance Officer as mentioned below via in writing or through email signed with the electronic signature to ……………………………. (“Grievance Officer”).